Help center

Hi,

We're trying to answer all your questions here.

The questions and answers are divided into the following categories:

Basics

Settings  

Subscriptions

Editor

Is your question not included?
Just send us an email with your question

support@skilliam.com

To buy a subscription, there is the following option:

Pay by credit card.

 

You can pay with any currency. The price is always in Euro [€].

Cancellation is not necessary as the subscription ends automatically after 30 days.

If a user behaves incorrectly, you as a coach can make it impossible for a user to write in group messages.

 

You go to "My subscriptions - My Follower" and use the icon on the right, next to the user name, to mute him/her.

You can buy a subscription of your choice from each coach in his / her profile.

 

1. Pick a subscription with matching content and price.

2. Press [subscribe now].

3. Enter your billing information.

4. Accept the regulations.

5. Press [order for a fee].

6. Enter your credit card details.

7. Done!

1. Select the category "My subscriptions" in the top right corner

2.1 I follow - Here are your subscriptions + additional information listed

2.2 My Follower - This lists all users who follow you (only if you are a coach!) And have purchased a subscription from you.

For fans of a coach there is the possibility to buy membership subscriptions.

 

In return, you will receive a unique icon as a badge in the profile for the duration of the subscription and you can support the coach directly.

 

Choose as a coach beautiful and unique icon designs to make your fans a joy. If you do not have any icons yourself, you can have them created by our Icon Designer.

When ordering the subscription, the VAT for the country of the buyer is added. This is calculated automatically for the respective country.

On skilliam.com anyone who has content (photos, videos, texts, information, etc.) can become a coach.

 

1. Go to your settings

2. Choose: Be a Coach - Start

3. Fill out the form with your data and send it off

4. We check your registration and you will receive an email from us as soon as your account has been activated.

1. Automatic - the site automatically detects your language via your browser.

2. Manual - In the footer you can select your desired language.

Currently only the top coaches are displayed. Try to get more points to make it on the list.

 

You get points by getting new followers.

1. You go to the profile of the desired coach.

2. You press the message icon in the profile banner.

3. You write your message and send it.

1. Go to the profile of the respective user or coach.

2. Click on the three dots in the banner and choose "report".

3. Please write down exactly what happened.

4. Press [Send].

 

We will take care of your request as soon as possible.

In the Navigation bar of profile of the coach is the Follow Button, which you have to press.

 

After that, you will see the coach in your listings and his shares will appear in your feed.

A group message can only be created by coaches. As a coach you do the following:

 

1. You open the Messages page.

2. Press top right [Create group message]

> A maximum of 5 groups can be created!

3. Enter your settings.

> Name of the group

> Which subscribers should be in this group

4. Press [Create]

 

A maximum of 5 groups can be created. When the maximum is reached, you delete a group and can create a new one.

 

All subscribers to the subscriptions you have selected will be automatically added to the group.

Just enter a search term in the navigation bar. You will be shown the following three categories with your search term:

> Coach - Your word is part of a coach name.

> Shares - Your word is part of a share.

> Packages - Your word appears in a subscription description.

 

Select the desired search result and you will get directly to the profile of the coach.

You are welcome to send us an email with your request:

for user - support@skilliam.com

for coaches - coachsupport@skilliam.com

Left: Coaches you follow, subscribe to and are suggested to you.

Center: The Newsfeed - All the shares posted by your coaches.

Right: Your first steps and the current leaderboard.

 

If your feed page is still empty, then change that by looking for a coach and follow or subscribe to him.

1. Go to the navigation bar to Explore

2. Choose a subcategory

Featured - List of featured Coaches

Popular - List of the most popular coaches

Categories - Find a Coach by a Category

New - Coaches who are new to Skilliam

1. Go to your settings.

2. Select: Settings - Security.

3. Change your data.

3.1 Change your email address.

3.2 Change your password.

Enter your old password and then your new one twice.

4. Press [Save]

1. Go to Log In.

2. Select „Password forgotten?“ below.

3. Enter the email address of your account.

4. You will receive an email from us with a link.

5. Open the link

6. Choose a new password.

1. Go to the profile editor

2. Select: About me - Edit

3. Take full advantage of the editor's capabilities to create your About Me page. Write texts, insert photos & videos and format your content.

Everyone who visits your profile will see this page first. Try to make it as nice as possible and fill it with information about yourself.

4. Press [Save].

1. Go to the profile editor

2. Select: Subscriptions - Edit Subscriptions - My Subscriptions

3. Edit the status of your subscription

3.1 Disable - Disable a subscription so it can no longer be purchased.

3.2 Activate - Activate a subscription so that it can be bought again.

3.3 Delete - Remove a subscription irrevocably.

 

Important!

> Subscriptions can not be deleted until no more subscribers are active.

> If you plan to delete a subscription, you can simply deactivate it and you will not be able to purchase it.

> Once the last 30 days have passed, the subscription can be deleted.

1. Go to the profile editor

2. Select: Subscriptions - Create subscription

3. Find the appropriate name for your subscription.

4. Explain what you offer and what the customer can expect from your subscription.

5. Choose how much you want to claim for your subscription.

The price must be at least 5 €!

6. Set the maximum number of subscribers that can buy this package.

7. Press [Create] to add your subscription to your profile.

 

> What can I offer?

Be creative! Here are a few examples:

- Free or paid blog

- courses; coaching

- live coaching

- Personal Coaching

- E-Books & Documents

- Exclusive Content: Shares; videos; Photos; Documents

- group chat for subscribers; Questions and answers; Live chat

- Previews, Early Access or full access to photos and videos

 

You can offer and combine these benefits and offers individually!

! Only use content that you have created yourself or in which you have the rights.

! Keep what you promise in your subscriptions!

> Only offer subscriptions and content that you can really implement.

> Deliver promised content on time.

> Offer your best possible offer on each of the 30 days.

! Your subscriptions may not contradict any paragraph of the Terms & Conditions!

! Try to offer a professional and / or exclusive offer.

! Choose appropriate prices for your subscriptions.

! Be a role model. Pay attention to language and handling.

! Pay attention to your and the health of your subscribers!

In return for rewarding the coaches for their support, they receive a badge in their profile in return for the duration of the subscription.

If you do not have any badges yet, have them created or buy some from our Icon Designer.

To connect the icons to the subscription, you have to upload them first. For this, the collection in your profile is suitable or via a portal in which you can upload pictures.

To get the link of a photo, you load the right photo into your collection. It can not be too big, otherwise you can not use it. You press on the picture in the collection and open the picture. Then you copy the link that appears at the top of your browser - image link.

1. Go to the profile editor
2. Select: Subscriptions - Edit Subscriptions - My Icons
3. Paste the (three different!)image links for your three different badges
4. Press [Save]
5. As a check, you can see if they appear in your profile.

Important!

! Use only icons where you have the rights!

! Always choose 3 different icons for your 3 membership subscriptions!

! Do not change your icons without good reason.

Exception: If you do not have an active subscriber.

! Your icons may not contradict any paragraph of the Terms & Conditions!

! If you have not inserted any icons, the subscriptions can not be purchased!

! Design is everything! Use only icons that you would buy yourself.

1. Go to the profile editor

 

2. Select: Shares - Create Share

 

3. Choose a title for your post

 

4. Choose the content

Take advantage of all the possibilities of the editor to design your shares. Write texts, insert photos & videos and format your content.

 

5. Select Subscription(s) - place who should see the post.

Add one or more of your subscriptions. Everyone who owns one can see the content. If you want everyone to be able to see the content, just do not pick a subscription.

 

6. Select a category or create a new one.

By using categories, you can easily search for and sort shares. To create a new category, you write in the field your desired text and add the category with the "Enter" button.

 

7. Press [Create Share].

1. Go to the profile editor

2. Select: Shares - Edit Share

3.1 Permanently delete Share.

3.2 Edit Share.

You now have the same options as when creating. Change content or better bugs.

4. Press [Save Changes].

1. Go to the profile editor

 

2. Select: Collection - Upload File

 

3. Just click in the white area and select the file you want to upload.

 

4. Select a category or create a new one.

By using categories, you can easily search for and sort shares. To create a new category, you write in the field your desired text and add the category with the "Enter" button.

 

5. Select Subscription (s) - place who should see the post.

Add one or more of your subscriptions. Everyone who owns one can see the content. If you want everyone to be able to see the content, just do not pick a subscription.

 

At the top you can see how much free storage you have left.

1. Go to the profile editor

2. Select: Edit Collection - Collection

3.1 Permanently delete the collection file.

3.2 Edit a file.

You now have the same options as when creating. Change content or better bugs.

4. Press [Save Changes].

1. Go to your settings

2. Select: Settings - General

3. Username - Choose a new username

4. Press [Save]

1. Go to your settings

2. Choose: Be a Coach - Start

3. Fill out the form with your data.

First Name

Last Name

Street

City

Zip Code

Select your country

Enter your phone number * optional

Tax number or VAT number

4. Read the Coach Terms and Conditions and accept them to register.

5. Press [Apply Now]

 

We will process your request as soon as possible. We control your data and send you an email as soon as your account has been unlocked.

CAUTION: If you really want to delete your Coach Account, all your content and subscribers will be deleted irrevocably!

 

A final deletion is only possible if you have no active subscribers! If there are still valid subscriptions, your account will only be deactivated until the last subscription has expired.

 

1. Go to your settings

2. Choose: Be a Coach - Start

3. Press the Info checkbox

4. Press [Delete Coach Account]

1.1 Choose if you want to receive your skilliam newsletter. In the newsletter you will find updates, information and everything you need to know about Coaches and Skilliam.

1.2 As a coach you can set that you will be notified via email if you have a new subscriber.

2. Save your selection or change.

As a coach you can set everything for your commission in the settings "Be a Coach - Payout".

 

1. At the top you can see your current account balance.

2. Then you choose how your commission should be charged.

3. Choose how you want to get your money and enter the necessary information.

4 Press [Save].

 

Important: Always make sure that your data, which you have shared with us, are correct! If you have any changes, please contact us via coachsupport@skilliam.com.

To refer a coach, he must register with your personal referral link at skilliam.

 

The link can be found under "Be a Coach - Refer a Coach". Copy the link simply with the icon right next to it.

 

Once the referrer has been unlocked as a Coach, it appears in the list - My Referred Coaches.

 

You now earn 5% of the referral's subscriptions for 1 year. On the right side you can see the remaining time at the countdown.

 

As noted in the Coach Terms and Conditions, it is prohibited to share any information relating to earnings and revenues related to skilliam with others.

 

The recruited coach does not earn less!

1. Go to your settings

2. Select: Settings - General

3. Select an image from your computer and upload it. (max 3 Mb)

3.1 For the profile picture a square picture should be selected.

3.2 Choose a rectangular image for the banner.

In the dashboard you have an overview of your account.

You see the following information:

 

1. Follower statistics

Here you can see how many followers you currently have and how many new ones have arrived.

2. Subscription statistics

Here you can see your active subscriptions and a comparison to the previous month.

3. Subscriptions Overview

Here is a list of all your packages and recruited coaches.

1. Go to your settings

2. Select: Settings - General

3. My personal domain - choose your domain.

> Creating your own domain is only possible for coaches!

4. Press [Save]

1. Go to your settings

2. Select: Settings - General

3. My profile banner text

3.1 Create a text that appears in your profile next to your picture. Use the text to introduce yourself or to show a short information about you.

3.2 To change the text, click in the text box and adjust the text to your wishes.

4. Press [Save]

1. Go to your settings

2. Select: Settings - General

3. Select a profile category - Choose up to two categories that suit you. The categories can be changed again at any time.

4. Press [Save]

1. Go to your settings

2. Select: Settings - Security

3. Enter your new email address in the field where your old email address is.

4. Enter your password in the line "Your old password" to confirm the change.

5. Press [Save]

CAUTION: All content, messages and packages are permanently deleted!

A complete deletion is only possible if you no longer have paying subscribers.

 

1. Go to your settings

2. Select: Settings - Security

3. Press [Delete Account]

4. Confirmed that you want to delete your account safely.

1. Go to your settings

2. Select: Settings - Security

3. Enter your old password

4. Enter your new password

5. Repeat your new password

6. Press [Save]